Privacy policy

Privacy Policy

Last updated: August 2025

At Letterbox Cocktails Ltd, we are committed to protecting your privacy and handling your personal information with transparency, care, and in accordance with data protection laws in the UK and EU.

1. Personal Information We Collect

When you visit our website (the "Site"), we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse the Site, we also collect information about individual pages or products you view, what websites or search terms referred you, and how you interact with the Site. We refer to this as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies – data files placed on your device, often including an anonymous unique identifier. For more info and opt-outs, visit www.allaboutcookies.org.
  • Log files – track actions on the Site, including IP address, browser type, referring/exit pages, and date/time stamps.
  • Web beacons, tags & pixels – used to record how you browse the Site.

When you make or attempt to make a purchase, we collect:

  • Your name
  • Billing and shipping address
  • Payment details (e.g., credit card numbers)
  • Email address and phone number

We refer to this as “Order Information.”
“Personal Information” in this policy includes both Device Information and Order Information.

2. How We Use Your Personal Information

We use Order Information to:

  • Fulfil orders (process payments, arrange delivery, send confirmations)
  • Communicate with you about your order
  • Screen for potential fraud or risk
  • Send marketing communications (if opted in)

We use Device Information to:

  • Detect potential fraud or abuse
  • Optimise your experience on our Site
  • Improve performance and marketing effectiveness

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual obligation – to fulfil orders you place with us
  • Legitimate interest – to improve services, prevent fraud, and send marketing to existing customers
  • Legal compliance – where required by law
  • Consent – where you opt into marketing or optional cookies

4. Sharing Your Personal Information

We share your information with trusted third-party providers to help deliver our services:

We may also share your information:

  • To comply with laws or regulations
  • In response to legal requests
  • To protect our rights

5. Behavioural Advertising

We may use your personal data to show targeted ads via platforms like Facebook or Google.

You can opt out of targeted advertising using the links below:

6. Your Rights

If you are a UK or EU resident, you have the right to:

  • Access personal data we hold about you
  • Request correction or deletion
  • Withdraw consent to marketing at any time
  • Object to or restrict certain types of processing
  • Request data portability

To exercise your rights, contact us at hey@letterbox-cocktails.com.

7. Data Transfers

Your personal information may be transferred outside the UK or EU, including to the United States or Canada, for processing by our third-party providers. We ensure all data is handled securely and in accordance with applicable privacy laws.

8. Data Retention

We retain your Order Information for our records unless and until you ask us to delete it. We may retain certain data to comply with legal obligations (e.g. tax or regulatory requirements).

9. Cookies & Tracking

We use cookies and similar technologies to deliver core functionality, track performance, and personalise your experience. You can manage cookie preferences through your browser settings.
For more, see our Cookie Policy.

10. Subscriptions

By purchasing a subscription product, you agree to recurring billing at the selected interval. You may cancel, pause, or update your subscription via your account or by emailing us. Cancellations must be made at least 48 hours before the next billing cycle to avoid charges. Subscription orders are non-refundable once processed due to the perishable nature of our products.

11. Alcohol Content & Age Restrictions

Our products contain alcohol and are intended for individuals of legal drinking age only (18+ in the UK). By purchasing from us, you confirm that you are of legal age in your country of residence. We reserve the right to refuse or cancel orders if we believe this requirement is not met.

12. Refunds & Returns

Due to the fresh, made-to-order nature of our products, we do not accept returns or offer refunds unless your order arrives damaged or defective. Please report any issues within 48 hours of delivery by emailing hey@letterbox-cocktails.com with your order number and a photo of the issue.

13. Minors

This site is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on this page.

15. Contact Us

For questions or concerns about this policy, or to exercise your rights, contact us:

Letterbox Cocktails Ltd
[Re: Privacy Compliance Officer]
11 Cody Road
Bedford
MK41 6ED
Email: hey@letterbox-cocktails.com