Returns & Refunds

We want you to love your Letterbox Cocktails order.

As our cocktails are freshly made and perishable, we’re unable to accept returns or offer refunds simply because you’ve changed your mind. Personalised or bespoke products are also non-returnable.

If your order arrives damaged, incorrect or there’s a problem with your cocktails, please contact us as soon as possible after delivery, and we’ll do everything we can to put it right.

We do offer 100% money-back guarantee so if something isn't right please let us know straight away. 

And whilst the postal system is outside of our control, we will do everything we can to try to get your orders there on time - but sometimes you may have to take this up directly with Royal Mail. We will do everything we can though!

Please include your order number and photos of the issue so our team can help quickly.

This policy does not affect your statutory rights.